Refund policy


We want you to love your Oohjacquelina Jewelry. If you’re not completely satisfied with your purchase, you may request a return within 5 business days of your order being delivered.

To be eligible for a return, your item must be in the same condition in which you received it — unused and in its original packaging. Proof of purchase is also required if your return is in person at one of our store locations.

To request a return shipping label, please contact us at oohjacquelinajewelry@gmail.com within 5 business days of delivery. Please wait for your return to be approved before sending your item back.

Once your return is approved, we will provide instructions on where to send your item and a prepaid shipping label.

Once your return item(s) have been received and inspected, your refund will automatically be deposited into your original payment method within 2-4 business days. 

Customers are responsible for all shipping costs, which will be deducted from your refund. Oohjacquelina is not responsible for return packages that are lost or damaged in transit. 

Damages & Order Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or has an issue caused by us, contact oohjacquelinajewelry@gmail.com as soon as possible with your order information and photos of the item.

We’ll review the issue and work with you on the appropriate replacement, repair, or resolution. If the issue is our responsibility, we will cover all necessary costs & shipping costs within 5 days of receiving your product.

Non-Returnable Items

Because some of our jewelry is made or customized specifically for you, the following items are not eligible for return:

  • Custom or personalized jewelry

  • Special-order items

  • Permanent jewelry services

  • Worn or used jewelry

  • Items returned without their original packaging

  • Sale or final-sale items

  • Gift cards

If you’re unsure whether your item is eligible for a return, please contact us before sending anything back.

Exchanges

If you would like a different item, finish, or size, please contact us first (oohjacquelinajewelry@gmail.com) In most cases, the easiest option is to return the eligible item and place a new order once your return has been approved.

Customers are responsible for shipping costs associated with exchanges unless the exchange is necessary because of an error or issue caused by oohjacquelina.