Shop Policies

All sales are either what was in the picture you saw, or made to order and discussed between our team and customer. Keep in mind that because jewelry is handmade, no two pieces are exactly alike, including what you see in the photo. However, unless otherwise noted, they will look almost identical to the photo.
Items are shipped Priority via USPS with Delivery Confirmation within 3-5 days of payment, unless otherwise noted (bridal or custom can take up to 2-3 weeks). You will receive the confirmation of shipping along with Delivery Confirmation tracking number once shipped.

Packages will be shipped to the address provided on your Shopify order. We cannot be responsible for unreceived packages.

Any special requests for shipping and/or packaging can be made, please contact us first and we can discuss the best way to handle the issue. Email us at oohjacquelina@gmail.com !
Thank you!

 

FAQ:

Shipping
USPS Priority Shipping and Tracking Information


Refunds and Exchanges
We stand behind our jewelry, but if something does come up, please contact us AS SOON AS the issue occurs. We will work together to determine the best solution for the problem.

Refunds are not accepted at this time and all sale items are final sale unless otherwise discussed between us.


Care for Your Jewelry

Any sterling silver is made from quality 925 silver or sterling 925 filled pieces and may oxidize over time depending on air, perfumes, skin acidity, and many other environmental factors. Sterling silver may be easily polished to restore its shine. Brass and 14K gold filled wire will also tarnish over time, and a simple polishing cloth can work wonders. Most all of our jewelry is 14K gold filled. The zipper collection is hypoallergenic jeweler's copper, 14K gold thrice plated with 14K gold filled clasps and earwire. The pillar and hoops are a jeweler's brass with 14K gold plating, with 14K gold filled clasps and earwire. 
Although gold-filled jewelry can be worn in water, to best sustain the look of your new jewelry it is best to avoid wearing pieces while exercising, swimming, or showering to give it the longest life.